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Ecom Forward + Gorgias

Turn your helpdesk into an early-warning signal for the business.

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● What we pull in

Read-only, from Gorgias:

  • Ticket volume, created and resolved per day
  • First-response and resolution times
  • CSAT scores, including per-agent
  • Top contact reasons and channel mix
● What it powers in Ecom Forward

Once connected, this data turns into:

  • The Support tab, helpdesk health as operating intelligence
  • Tickets-per-order, the leading indicator no profit tool shows
  • Agent performance, backlog and priority mix
  • Support spikes Ford can connect to a product or a recent change
● Connecting it

How the Gorgias connection works.

Connect Gorgias by pasting your subdomain, email, and a REST API key generated in your own Gorgias settings. Ecom Forward live-tests the credentials before saving.

Read-only & encrypted. This connection is read-only and encrypted. Ecom Forward only reads data, it never posts, sends, edits, or changes anything in your account.

● Common questions

Gorgias, answered.

Is this a helpdesk inside Ecom Forward?

No, and that's deliberate. Ecom Forward is a signal and analytics layer over Gorgias, not a second inbox. It surfaces ticket volume, tickets-per-order, response times and CSAT so support becomes an early warning sign, not just a metric you check.

What's the most useful number it computes?

Tickets-per-order. By combining Gorgias ticket volume with your Shopify orders, Ecom Forward shows whether support load is rising faster than sales, often the first hint of a product or fulfilment problem.

Can it reply to or close tickets?

No. The Gorgias connection is read-only, it reads ticket and CSAT data and never replies to, closes, or edits a ticket.

● Ready?

Connect Gorgias and
let Ford do the math.

Start free, connect your stack one tool at a time, and get numbers that finally reconcile, with an AI co-founder that reads all of it.

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