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Terms of Service

Effective April 16, 2026

1. Acceptance of these Terms

These Terms of Service (“Terms”) form a binding agreement between you and ECOMFORWARD LLC, a Delaware limited liability company (“Ecom Forward,” “we,” “us,” or “our”), governing your access to and use of the Ecom Forward website, application, and related services (together, the “Service”).

By creating an account, clicking “I agree,” or using the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

2. About us

The Service is operated by ECOMFORWARD LLC, with a registered address at 8 The Green, Suite A, Dover, DE 19901, United States. You may contact us at info@ecomforward.io.

3. The Service

Ecom Forward is a software-as-a-service dashboard for Shopify store operators. It connects to third-party platforms you authorize (including Shopify, Meta, Google, and TikTok) to display your store and advertising performance, produce financial reports, and generate optional AI-assisted product content. We may add, change, or remove features from time to time. Where a change materially affects paid subscribers, we will provide reasonable notice.

4. Your account

You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Service. You agree to provide accurate, current, and complete information when you register and to keep it up to date. You are responsible for maintaining the security of your account, for all activity that occurs under it, and for keeping the email address on file secure, since we use magic-link authentication. Notify us promptly if you suspect unauthorized access.

5. Subscriptions, billing, and refunds

5.1 Plans and pricing

Current plans and prices are shown on our pricing page. Prices are stated in U.S. dollars unless otherwise indicated and are exclusive of applicable taxes, which you are responsible for paying. We may change pricing; any change will take effect at the start of your next billing period after we notify you by email.

5.2 Free trial

We may offer a 14-day free trial. You will be asked to provide a valid payment method when your trial begins. Unless you cancel before the trial ends, your chosen plan will begin and your payment method will be automatically charged at the then-current rate. You can cancel at any time during the trial from within the Service.

5.3 Auto-renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) until you cancel. By subscribing, you authorize us (and our payment processor) to charge your payment method for each renewal.

5.4 Cancellation

You may cancel your subscription at any time from your account page. Cancellation takes effect at the end of your current billing period; you will keep access to paid features until then. We do not charge a cancellation fee.

5.5 No refunds

Except where required by applicable law, all fees are non-refundable. We do not provide refunds or credits for partial subscription periods, for periods in which you did not use the Service, or for features you did not activate. Where a statutory right of withdrawal applies (for example, certain consumer purchases in the EU or UK), you may exercise that right as set out in the notice provided at checkout.

5.6 Failed payments

If a payment is declined, we may retry the charge and we may suspend or downgrade your account until the balance is paid. We may terminate an unpaid account after reasonable notice.

5.7 Payment processor

Payments are processed by Stripe, Inc. By paying, you also agree to Stripe’s terms. We do not store full payment card numbers on our systems.

6. Acceptable use

You agree not to, and not to help or permit others to:

  • use the Service to process data for businesses operating in categories that are prohibited by our payment processor, including but not limited to illegal goods or services, unlicensed financial products, adult content, weapons, controlled substances, regulated pharmaceuticals, or gambling services not properly licensed in your jurisdiction;
  • use the Service to send unsolicited bulk email, spam, or any communication that violates anti-spam laws including the CAN-SPAM Act or GDPR;
  • upload or transmit malware, attempt to probe or test the vulnerability of the Service, or bypass any security mechanism;
  • reverse engineer, decompile, or attempt to extract the source code of the Service, except where such restriction is prohibited by law;
  • resell, sublicense, or provide the Service to third parties as a standalone offering, or use it to build a competing product;
  • use the Service in a way that infringes anyone’s intellectual property, privacy, or other rights;
  • use automated means (bots, scrapers) to access the Service in a way that degrades it for others;
  • use the Service to store or process any category of sensitive personal data we do not expressly support (including government identifiers, full payment card numbers, health data, or biometric data);
  • use the Service in a way that violates any law or regulation applicable to you.

We may suspend or terminate accounts that violate this section, with or without notice, depending on severity.

7. Your data and third-party integrations

You retain all rights to the data you upload or authorize the Service to pull from connected platforms (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Data solely to provide the Service, keep it secure, and comply with law.

You are responsible for having all necessary rights and consents to share Customer Data with us, including the right to connect third-party accounts (Shopify, Meta, Google Ads, TikTok, and others). Your use of those platforms through the Service remains subject to each platform’s own terms; we are not responsible for acts or omissions of third-party platforms.

Our handling of personal data within Customer Data is described in our Privacy Policy.

8. Our intellectual property

The Service, including all software, text, graphics, logos, and other materials we provide, is owned by ECOMFORWARD LLC or our licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription. We reserve all rights not expressly granted.

We may use aggregated or anonymized data derived from your use of the Service (that does not identify you or anyone else) to operate, improve, and promote the Service.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use that feedback without restriction.

9. AI-generated content

The Service includes optional features that use large language models (currently provided by Anthropic) to help you draft product titles and descriptions. You are responsible for reviewing any AI-generated content before publishing it to your store. AI output may be inaccurate, incomplete, or unsuitable for your purposes. We make no warranty that AI output is free of third-party IP claims; you are responsible for your use and publication of such output.

10. Disclaimer of warranties

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, secure, or accurate, or that any data, report, or signal produced by the Service is complete or suitable for a particular purpose. You rely on the Service at your own risk.

11. Limitation of liability

To the maximum extent permitted by law, ECOMFORWARD LLC and its officers, directors, employees, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) the fees you paid us for the Service in the twelve months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above may not apply to you. In that case, our liability is limited to the smallest extent permitted by applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless ECOMFORWARD LLCand its affiliates from any claim, loss, liability, or expense (including reasonable attorneys’ fees) arising out of (a) your use of the Service, (b) Customer Data you provide or authorize us to access, (c) your violation of these Terms, or (d) your violation of any third-party right, including intellectual property or privacy rights.

13. Suspension and termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access immediately if we reasonably believe you have breached these Terms, if required by law, or if your account presents a security or fraud risk. On termination, your right to use the Service ends. Sections that by their nature should survive termination (including Sections 5.5, 7, 8, 10, 11, 12, and 15) will survive.

We will retain Customer Data for a limited period after termination as described in our Privacy Policy, after which it may be deleted.

14. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will notify you by email or through the Service at least 15 days before the change takes effect, unless a shorter period is required by law. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to the Service or these Terms will be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts, except where a mandatory consumer-protection law in your country of residence provides otherwise.

Nothing in this section prevents either party from seeking injunctive or equitable relief to protect its intellectual property or confidential information in any court of competent jurisdiction.

16. Other provisions

  • Entire agreement. These Terms and the documents referenced in them are the entire agreement between you and us regarding the Service.
  • Severability. If any part of these Terms is held unenforceable, the rest will remain in effect.
  • No waiver. Our failure to enforce any right is not a waiver of that right.
  • Assignment. You may not assign these Terms without our prior written consent; we may assign them to a successor in connection with a reorganization, merger, or acquisition.
  • Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control.
  • Notices. We will send notices to the email address on your account. You may send notices to us at info@ecomforward.io.

17. Contact

ECOMFORWARD LLC
8 The Green, Suite A, Dover, DE 19901, United States
info@ecomforward.io