Ecom Forward uses a straightforward model: 7-day trial with card up front, cancel anytime during trial, no refunds on paid months. Here's how every flow works.
The 7-day free trial
- Card required at signup.
- Not charged for 7 days.
- Cancel anytime during the trial from Account → Subscription — never charged.
- On day 8, if you haven't canceled, the first charge hits.
- After the trial, monthly or annual auto-renewal continues until you cancel.
Note
Upgrading or downgrading
- Go to Account → Subscription.
- Click Manage subscription. You're redirected to Stripe's Customer Portal.
- Pick a different tier (Captain / Crew / Fleet) or billing cycle (monthly / annual).
- Confirm. Stripe prorates the difference and applies it to your next invoice.
Tip
Canceling a paid subscription
- Account → Manage subscription → Cancel.
- The subscription is marked “canceling.” You keep full access until the end of the current billing period.
- After that date, access is read-only (you can still export data but not edit or invite).
- Reactivate anytime before the end date via Manage subscription.
Refund policy
No refunds on paid months. The 7-day trial is how you evaluate the product — use it fully. If something breaks on our end that prevents you from using the platform for a meaningful part of the month, email info@ecomforward.io and we'll work it out.
Failed payments
If a payment fails (expired card, insufficient funds), Stripe retries over 3 weeks. During that time your account shows a red Past due banner and you keep access. After 3 weeks of failures, the subscription is canceled and access goes read-only.
Custom Enterprise
For operators running 10+ stores, we offer Custom Enterprise with custom limits, invoicing, a dedicated account manager, and custom onboarding. Starts at ~$599/mo. Email info@ecomforward.io.